Jube is open source and free to use. Implementation and training engagements are fixed fee. Ongoing support is billed at $125 per hour with no minimum commitment, and is a genuinely good fit for cost-sensitive markets and clients with modest support needs. Hours are available as needed, invoiced monthly, on a strictly best endeavours basis. Guaranteed availability, callout coverage, and a retained relationship require an Enterprise arrangement.
For clients who prefer a retained relationship, Enterprise support is available at $28,000 per year, billed quarterly. This reflects a committed six hours per week at a retained rate of $90 per hour, and includes:
- Technical Account Management and Expert of Record — all configuration, change, and deployment decisions are signed off and supervised by the Jube developer, minimising the risk of critical incidents before they occur
- Regulatory compliance — ongoing commitment to ensure Jube’s tooling supports your compliance obligations as regulations evolve
- Release advisory and support — hands-on guidance and intervention through upgrades and infrastructure changes
- Weekly reviews
- 24/7 callout coverage on a best endeavours basis, with guaranteed response 06:00–18:00 GMT, Monday to Friday
Support relationships begin once live transactions are processing and the installation is stable, ensuring a solid foundation for a long term relationship.
Ongoing support is available to clients who have completed Jube implementation and training.
All engagements are delivered under the Jube Terms of Service (JTOS) — published, versioned, and written to be clear and equitable for both parties.