Jube is open source and free to use. Implementation and training engagements are fixed fee. Ongoing support is available in two arrangements.
Both arrangements are delivered async-first — day-to-day support via WhatsApp Business and Microsoft Teams, with screencasts and voice notes preferred over scheduled calls. Meetings are available but treated as a last resort.
What we offer
PAYG support is billed at $125 per hour, prepaid in blocks of eight hours (loosly, one day) for use within the month. It is a good fit for cost-sensitive markets and clients with modest or variable support needs. Responses within four business hours during UK office hours, on a best endeavours basis.
Enterprise support is available at $28,000 per year for clients who want a retained relationship, committed availability, and a named technical authority on their implementation. It operates on the same prepaid Hour Block model, with discretionary carryover available where project cadence warrants it, agreed before each period closes. It includes:
- Expert of Record — infrastructure, change, and deployment decisions signed off by the Jube developer, limited to areas that carry a material risk of service interruption. Day-to-day use of documented platform functionality remains entirely at the client’s discretion and requires no sign-off.
- Runbook maintenance — a living operational document governing infrastructure and deployment, maintained by the Provider and updated following any material change to the environment.
- Security patching and vulnerability management — credible, documented vulnerabilities in the Jube platform addressed through timely patches and releases, prioritised by severity and exploitability.
- Regulatory feature mapping — ongoing commitment to ensuring Jube’s tooling supports evolving AML and fraud detection regulatory requirements, conducted on the basis of materials available in English.
- Release advisory and support — hands-on guidance through platform upgrades, dependency changes, and infrastructure modifications, delivered within the Runbook and sign-off framework.
- Advanced Analytics — model development, feature engineering, supervised and unsupervised classification using Neural Networks, Decision Trees, Support Vector Machines, and Bayesian Networks, and stress testing via Monte Carlo simulation, available within the scope of the relationship where the detection strategy requires it. The real value of transaction monitoring is rarely in the platform — it is in the quality of the models running on it.
- 24/7 callout coverage — urgent matters raised via WhatsApp Business or Microsoft Teams are interrupt-driven and will be picked up as quickly as practically possible. Response during 06:00–18:00 GMT, Monday to Friday is guaranteed. Outside those hours, coverage is on a best endeavours basis.
Getting started
Put your team through the Jube Training and Integration programme. Everything else follows from there.
All engagements are delivered under the Jube Terms of Service (JTOS) — published, versioned, and written to be clear and equitable for both parties.