Jube is open source and free to use. Support runs on four flat-fee tiers — Sandbox, Growth, Scale, and Enterprise — sized to your deployment rather than to a block of hours, with no overage billing. Training and larger project work are fixed fee (see Training and Project engagements below).
This page is the offer — fees, inclusions, and response commitments are published in full below, with nothing held back for a sales call. Get in touch to get started.
| Support Tier | Target Audience | Scope & Environment Limit | Flat Price |
|---|---|---|---|
| Sandbox | Startups and independent developers | Non-production sandbox only. Async response within 48 hours. | $350 / mo |
| Growth | Emerging fintechs | One live production pipeline (under roughly 100k transactions a month). Next-business-day response. | $950 / mo |
| Scale | Mid-tier financial institutions | Multi-region pipelines. Same-day, high-priority routing. | $1,590 / mo |
| Enterprise | Banks and other regulated institutions | Mission-critical infrastructure. 24/7 priority emergency SLA. Includes advanced analytics consulting. | $2,400 / mo ($28,800/yr) |
Flat, published, non-negotiable — no clock, no overage. Each tier builds on the one below it:
- Sandbox — async WhatsApp support, Loom video ticket resolution, document and rule-mapping help. A fine place to stay, not just a waypoint.
- Growth — adds core platform performance tuning and mid-level AML config consulting.
- Scale — adds advanced platform abstraction advisory and cross-tenant architecture.
- Enterprise — adds everything under Enterprise support below.
Ad hoc support is available at Jube’s discretion, quoted per engagement. Big or on-premises work is priced separately as project engagements. Not sure which tier fits? Get in touch — replies typically go out within a day.
How it works
Support runs async-first over WhatsApp — a message becomes a ticket, answered with a Loom video and documentation, tracked against a permanent record.
There’s no clock running against your engineers. Fair use is generous and monitored continuously; if usage runs materially outside what’s typical for your tier, you’re told early and it’s addressed by moving your tier at the next quarterly review — never a surprise line on the invoice.
Sandbox, Growth, and Scale are terminable on thirty days’ notice. Enterprise carries a twelve-month initial term, since callout coverage and patching response can’t honestly be promised on a thirty-day footing — after that, it’s month to month like everything else.
Enterprise support
$2,400/mo — $28,800/yr, invoiced in arrears under the same fair-use, no-overage commitment, for clients who want committed availability and a named technical authority on their implementation. Committed for a twelve-month initial term, then month to month on thirty days’ notice. Includes:
- Reference configurations — a known baseline for your environment, and a record of where you’ve deliberately departed from it.
- Security patching — credible, documented vulnerabilities patched, prioritised by severity and exploitability.
- Regulatory feature mapping — Jube’s tooling kept aligned to evolving AML and fraud regulation.
- Release advisory — hands-on guidance through upgrades and infrastructure changes.
- Advanced analytics consulting — an Enterprise-only inclusion, described below.
- 24/7 callout — guaranteed response 06:00–18:00 GMT, Monday to Friday; best-endeavours outside those hours. Included in the flat fee, not separately invoiced. Tied to the tier: if your deployment scales back below Enterprise-level workloads, these inclusions cease and the arrangement moves to Scale.
The real value of transaction monitoring is in the models, not the platform, and advanced analytics consulting is a consulting offer, not a helpdesk category: Jube works alongside your team across the full lifecycle — abstraction and feature engineering, model development (logistic regression through decision trees, neural networks, and Bayesian networks), calibration and validation against BASEL practice, deployment over HTTP, and stress testing — set out in full in Labrador-Level Advanced Analytics. Training is folded into the work on a little-and-often basis rather than sold separately, following the Advanced Analytics with R curriculum. Outside Enterprise, this is scoped and priced as a project engagement instead — bespoke model work carries a different cost profile from day-to-day support, and deserves its own scoped plan and known price rather than being quietly absorbed into a support fee it was never sized for.
Running mission-critical infrastructure and want a named technical authority on it?
Get in touch about Enterprise →
Project engagements
Work too large for a monthly tier — a major upgrade, a cluster build, a migration, or sustained model development — is scoped and priced as a fixed fee under its own Work Order, agreed before anything begins, the same basis as training and integration. Your tier can still be spent however you like; projects exist for work where a scoped plan and known price make more sense than running it through support. This is also how advanced analytics consulting is available to any tier below Enterprise, where it’s included.
On-site attendance, where genuinely warranted, is priced within that fixed fee with no premium for location, on the same travel terms as the on-site month: you book flights and accommodation directly, and travel days are not billed.
Ownership and governance
Your Inline Scripts, custom DLLs, and configuration remain your property — treated as configuration data, not a modification to Jube’s AGPLv3 core, the same principle as Lua scripts in Redis. Full detail is in the AGPLv3 compliance guide.
All engagements are delivered under the JTOS, which sets out insurance, liability, and the contracting entity in full. There is no proposal step. Get in touch to get started.