Jube is open source and free to use. Support runs on four flat-fee tiers (Sandbox, Growth, Scale and Enterprise) sized to your deployment rather than to a block of hours, with no routine overage billing. Training is a separate fixed-fee offer: see training and implementation.
This page is the offer. Fees, inclusions and response commitments are published in full below, with nothing held back for a sales call.
| Tier | For | Environment | Response target | Price |
|---|---|---|---|---|
| Sandbox | Startups and independent developers | Non-production sandbox only | Async, within 48 hours | USD 350 a month |
| Growth | Emerging fintechs | One live production pipeline, under roughly 100k transactions a month | Next business day | USD 950 a month |
| Scale | Mid-tier financial institutions | Multi-region pipelines | Same day, high-priority routing | USD 1,590 a month |
| Enterprise | Banks and other regulated institutions | Mission-critical infrastructure | 24/7 callout, with a guaranteed response from 06:00 to 18:00 GMT, Monday to Friday | USD 2,400 a month (USD 28,800 a year) |
Every request is acknowledged within 4 business hours (09:00 to 17:30 UK time, Monday to Friday). The response targets above are for a substantive response, not a commitment to resolution.
Prices are flat, published and the same for every client. There is no clock and no routine overage. Each tier builds on the one below it:
- Sandbox: async WhatsApp support, Loom video ticket resolution, and document and rule-mapping help. A fine place to stay, not just a waypoint.
- Growth: adds core platform performance tuning and mid-level AML configuration consulting.
- Scale: adds advanced platform abstraction advisory and cross-tenant architecture.
- Enterprise: adds everything under Enterprise support below.
Ad hoc support is available at Jube’s discretion, priced per engagement. Not sure which tier fits? Get in touch with your environment, regions and monthly transaction volume, and Jube will write a proposal around your technical and regulatory circumstances. The prices above are the prices, so there are no surprises in it. Replies typically go out within a day.
Enterprise support
USD 2,400 a month (USD 28,800 a year), invoiced in arrears under the same fair-use commitment, for clients who want committed availability and a named technical authority on their implementation. Committed for a 12-month initial term, then month to month on 30 days’ notice. Includes:
- Reference configurations: a known baseline for your environment, and a record of where you have deliberately departed from it.
- Security patching: credible, documented vulnerabilities patched, prioritised by severity and exploitability.
- Regulatory feature mapping: Jube’s tooling kept aligned to evolving AML and fraud regulation.
- Release advisory: hands-on guidance through upgrades and infrastructure changes.
- 24/7 callout: a guaranteed response from 06:00 to 18:00 GMT, Monday to Friday, and best endeavours outside those hours. Included in the flat fee, not separately invoiced. These inclusions are tied to the tier: if your deployment scales back below Enterprise-level workloads, they cease once the initial term has ended and the arrangement moves to Scale.
The 12-month commitment is a minimum, not a cap. If you end the engagement early, the remaining months of the retainer fall due. They do not fall due if Jube ends the engagement, if Jube is in material breach, or on force majeure. The full terms are in the JTOS.
Practicalities
Channel. Support runs async-first over WhatsApp. A message becomes a ticket, answered with a Loom video and documentation, and tracked against a permanent record.
Scope. Support covers the documented features of Jube. Where a feature is documented, Jube will help you use it, tune it and keep it running.
Fair use. There is no clock running against your engineers. Usage within fair use is covered by the monthly fee and is never invoiced separately. If usage runs materially outside what is typical for your tier, you are told before any excess arises, and it is addressed by moving your tier at the next quarterly review, not by a surprise line on the invoice.
Notice. Sandbox, Growth and Scale are terminable on 30 days’ notice. Enterprise carries a 12-month initial term, because callout coverage and patching response cannot honestly be promised on a 30-day footing. After that, it is month to month on 30 days’ notice, like everything else.
After training. Integration support during training and implementation uses the same ticket and Loom model, so it is the natural introduction to support and sizes your tier from evidence rather than a guess.
Ownership and terms. Your Inline Scripts, custom DLLs and configuration remain your property, as set out in the AGPLv3 compliance guide. All engagements run under the JTOS.
Get in touch
Message the developer on WhatsApp or email to talk through your tier. You will get a proposal built around your own technical and regulatory circumstances, at the published prices.